Privacy scope definition

Communication Service

Communication service allows you to receive information to which you subscribe. It is an opt-in service, allowing you to change your personal details, your subscriptions, or to completely unregister from the system at any moment. The information that you will receive will be sent to you by the different publishing services only on the basis of your subscriptions.

What information do we collect and what for?

In order to provide you with useful information, we collect only a minimal set of data.

• Personal information
  • Registration information
    We need to identify you, in order to prevent other persons to access your data. For this, we need a login (your e-mail address or your login to Commission services) and a password.
  • Personal details and preferences
    Depending on the service you subscribe to, additional information can be required: your postal address for paper subscriptions, your preferred language, or other details such as your occupation or sector of activities.
  • Subscriptions
    We collect data about your subscriptions to different mailing lists.
• Site usage information
  This is technical information that allows us to provide you with the service, monitor its usage and improve it.
  • Session cookies
    We do not collect cookies for marketing purpose or site usage, and do not pass on cookies to third parties. We use cookies during your registration or subscription, to technically identify your requests during the session. These cookies do not contain personal information and can be disposed of at your will after your visit.
  • Log files
    Log files allow us to record the usage of the site. They contain no personal information, nor information about which other sites you have visited. They allow us to improve the service by knowing its usage, and are processed anonymously.
  • Technical comment
    We keep technical information associated to your personal information, containing for example the last technical problem encountered when sending mail, or any manual action we did on your request, in order to be able to answer your requests if any problem is encountered. This data is deleted when the problem is solved and has the same retention policy than your personal information.

  How long do we keep your data?

  We keep your data as long as you are registered. We only destroy the information one month after you requested your unregistration, in order to be able to restore it in case of mistake.

  Who can access your data?

  Only the services ousing the Communication Services have access to your data, for the purpose of sending you the requested information. They are bound to the Service and have the same commitment towards the Data Protection Directive. Our systems administrators have access to the data for the purpose of keeping the service running. They are submitted to the same legal obligations, and must identify themselves (login/password) for these operations.

  Safeguarding your data

  Your identification data (e-mail, password) is transmitted securely over the network (via Secure Sockets Layer (SSL)) to our web server.

  All the information you provided us (personal data and subscriptions) are accessible to persons from the Europa Mailing Service and Directorate General publishing services, for the purpose of sending you information for which you subscribed. Access to the data is protected and requires identification (login/password) from them. They are bound to the same Data Protection agreement.

How can you modify your data?

You can modify your data at any time via our Web interface. You have the possibility of:

• changing your identification data (changing your e-mail or your password)
• changing your personal data
• changing your subscriptions

or even completely unregister from the system. In this case, your data will be erased from our database after one month.

Legal basis and contact information

We are committed to comply to the Regulation referenced hereafter: EU regulation 45/2001

In case of queries or complaints, you can contact our Data Protection Officer or the Data Protection Supervisor.